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Our commitment to quality

Hello again!

In line with our practice with for achieving better transparency, this is our quality policy for your reading pleasure. These policies will be moved into a separate, permanent section on our public site soon.

Quality of products and services define the success of Ribose through building its integrity and reputation. We have implemented a Quality Management System compliant to ISO 9001:2015 to achieve these goals in a systematic manner.

This policy defines quality requirements that all firm personnel shall adhere to, including staff, contractors, and people working on behalf of Ribose:


  1. We are committed to conform with subscribed quality standards and maintain our certifications regarding quality.

  2. Work closely with customers and suppliers to establish and implement the highest quality standards to meet customer requirements.

  3. The Quality manager is responsible to enforce compliance with this and all quality related policies, and ensure that internal audit mechanisms exist to monitor and measure compliance with this policy.

  4. All personnel must strive to continually improve the quality profile of the firm.

  5. Every functional area should perform the following duties as applicable in their domain:

    • define quality objectives

    • carry out risk assessments and risk treatments

    • ensure quality controls are effectively maintained

    • implement programs to measure objective performance and continual improvement

    • conform with quality standards subscribed by the firm

    • adapt a strong customer focus by ensuring customer requirements and applicable statutory and regulatory requirements are determined and met; continuously evaluate and address risks and opportunities that can affect product or service quality and customer satisfaction; and strive to enhance customer satisfaction



 

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Our commitment to the environment

Hi everyone!

In order to provide better organization transparency for our users and partners, we have decided to post our environmental policy publically.

Ribose is committed to proactively and continuously protect and preserve the environment as a responsible corporate citizen. We have implemented an Environmental Management System compliant to ISO 14001:2015 to achieve these goals in a systematic manner.

We are committed to:


  1. Identify significant environmental impacts from our activities, and where we have influence or direct control, define objectives and targets, environmental management programs, and monitor their implementation

  2. Conduct operations in line with applicable environmental regulations, and request business partners to follow the same

  3. Minimize our energy and resource usage, waste produced, and undertaking our activities in a safe and responsible manner to the environment

  4. Support the reduction, reuse and recycling of materials and ensure waste management is performed according to regulations and industry standards

  5. Prevent use of environmentally harmful substances and their emission into the environment

  6. Educate and raise awareness of staff to act proactively in environmental matters

  7. Maintain efficient communications with interested parties to to promote environment pro- tection

  8. Regularly review environmental aspects, objectives and environmental management programs to continually improve our environmental performance.  

 

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Ribose named Best New Collaboration Service and Most Innovative Company in Asia, Australia and New Zealand by 2015 International Business Awards

Company wins two Gold Stevie® Awards in world’s premier business awards program

Hong Kong – 13 August 2015 – Ribose was named winner of two Gold Stevie® Awards in the “Best New Product or Service of the Year – Software Collaboration/Social Networking Solution” and “Most Innovative Company of the Year in Asia, Australia and New Zealand” categories in The 12th Annual International Business Awards today.

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2015 IBAs received entries from more than 60 nations and territories. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories.

The Ribose cloud collaboration platform democratizes collaboration technology, previously only affordable to large enterprises and government organizations, by putting world-class security and technology into the hands of all users. Capturing the attention of the technology and business worlds, Ribose has been featured in Fortune and TechTarget.

Accessible anywhere, offering enterprise-level service dependability, and complying with international governance standards – the Ribose platform gives users peace of mind to focus on their tasks at hand. Advocating a ‘highest-bar’ approach to cloud security, Ribose provides a higher level of security for all users by meeting the most stringent specified requirements worldwide.

According to Ribose founder Ronald Tse, “Ribose is delighted to have won not only one, but two Gold Stevie Awards in the hotly contested ‘Best New Product or Service of the Year’ and ‘Most Innovative Company of the Year in Asia, Australia and New Zealand’ categories at this year’s International Business Awards. These awards stand as testament to our mission of providing world-class collaboration capability to make working together easy and fun – while protecting users’ data with the highest, internationally certified levels of security.”

He continued, “We would like to thank the organizers for putting this year’s awards together, and are humbled by the expert judges’ recognition of our work – especially considering the impressive list of nominees from around the globe. On behalf of our team at Ribose, we congratulate all of this year’s award winners and nominees. It is an honor to be included amongst such distinguished company.”

Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August.

IBA Judges commended the Ribose platform for democratizing secure collaboration, by providing a “technically robust offering” with “collaboration tools in a secured setting”, allowing an unprecedented flexibility to use the “open platform” in both “professional working and fun” settings through a "very easy to use and attractive interface design" – as winning factors in naming Ribose’s platform the Best New Product or Service of the Year in the Software Collaboration/Social-Network Solution category. Ribose’s security focus was best summarized by a judge who noted: “Most existing cloud collaboration software simply does not offer the necessary security levels to protect mission-critical, commercially sensitive projects.”

In naming Ribose the Most Innovative Company of the Year in Asia, Australia and New Zealand, IBA Judges lauded the company’s “great commitment and great team, deploying the technology to the benefit of both the company and the community,” “professional management” and “excellent performance”, as well as its “impressive accomplishment in achieving multiple certifications”, providing users with “all the benefits of an enterprise-class collaboration platform, with none of the associated infrastructure and costs.”

“We congratulate Ribose on winning Two Gold Stevie Awards in the 12th Annual International Business Awards. This year, the Stevie Awards received over 3,700 entries lauding stories of success and achievement around the world. Out of all these world-class entries, the fact that our judges selected Ribose for two Gold Stevie Awards stands as testament to the company’s innovation and reputation for excellence,” said Michael Gallagher, president and founder of the Stevie Awards.

Details about The International Business Awards and the lists of Stevie Award winners are available at www.StevieAwards.com/IBA.

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About Ribose

Ribose is a cloud collaboration platform that makes working together easy and fun while keeping your data safe. As the world’s first cloud service provider certified to MTCS (Multi-Tier Cloud Security), CSA STAR Attestation, CSA STAR Certification (Cloud Controls Matrix, CCM 3.0.1) and the first Software-as-a-Service platform to complete the CSA C-STAR Assessment, Ribose has been consistently awarded the industry's highest cloud security ratings year after year: the highest security tier, Level 3, in MTCS and the highest maturity level, Gold, in STAR Certification.

Ribose is also certified to ISO 9001, ISO 14001, OHSAS 18001, ISO/IEC 20000, ISO 22301, ISO/IEC 27001, ISO 50001, PAS 99, Cyber Essentials Plus, CDSA Content Protection Security (CPS) and AICPA Service Organization Control (SOC) standards, and approved by the UK Government’s G-Cloud program for government use.

Ribose is free to use: ribose.com.

About the Stevie Awards

Stevie Awards are conferred in six programs: The International Business Awards, The American Business Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.

Learn more about the Stevie Awards at www.StevieAwards.com.

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Ribose achieves world’s most extensive integrated management system compliant to PAS 99: Certified integration of seven management systems

8 July 2015 – Hong Kong – Cloud collaboration platform provider Ribose has achieved the world’s most extensive integrated management system (IMS) certified to the PAS 99 standard.

Certified by BSI (British Standards Institution), Ribose’s IMS covers all seven of the company’s management systems, each already compliant to a separate management system standard (MSS) including:


  • ISO 9001:2008 Quality management systems – Requirements, the international standard for quality management systems (QMS)

  • ISO 14001:2004 Environmental management systems – Requirements with guidance for use, the international standard for environmental management systems (EMS)

  • BS OHSAS 18001:2007 Occupational health and safety management systems – Requirements, the internationally applied British Standard for occupational health and safety management systems (OHSMS)

  • ISO/IEC 20000-1:2011 Information technology – Service management – Part 1: Service management system requirements, the international standard for IT service management systems (SMS)

  • ISO 22301:2012 Societal security – Business continuity management systems – Requirements, the international standard for business continuity management systems (BCMS)

  • ISO/IEC 27001:2013 Information technology – Security techniques – Information security management systems – Requirements, the international standard for information security management systems (ISMS)

  • ISO 50001:2011 Energy management systems – Requirements with guidance for use, the international standard for energy management systems (EnMS)

PAS 99 is the world’s first framework for integrating management systems built on different management systems standards (MSS), specifying requirements for streamlining MSSs, allowing for improved business focus, a more universal approach to risk mitigation and improved operational efficiency.

Created to align with the ISO Directive Annex SL, the PAS 99:2012 standard goes a step further by ensuring the results of streamlining management systems work effectively and as intended. At present, PAS 99 certification is the only impartial way to determine if an IMS has achieved its intention of integrating operating systems efficiently and effectively, providing a common bar on how an integrated management system should function and continuously improve through certification.

According to Ribose’s founder Ronald Tse, “Ribose chose to build a streamlined, integrated management system right from the beginning. As a small company with a limited number of staff, we wanted to manage all aspects of the company as efficiently as possible. Streamlining our IMS through PAS 99 certification helped us avoid overlapping elements and duplicated effort across our different management systems.”

“Taking our commitment to holistic, comprehensive collaboration to heart, we have integrated our information security, business continuity, quality, IT services, environmental, energy and occupational health and safety management systems into a whole – allowing us to effectively manage these aspects of our operations without the typical overhead that can bog down non-integrated systems,” explained Mr. Tse. “Our highly dynamic information security management system, which has continuously received the highest security ratings and certified to the most stringent security standards including CSA STAR, CSA C-STAR, MTCS and AICPA SOC, also operates as part of this IMS.”

Mr. Tse concluded, “PAS 99 certification confirms that Ribose has integrated its management systems correctly, and that the IMS performs effectively – providing better oversight and control for our management team, while ensuring the highest level of service for our users.”

Emmanuel Herve, Managing Director of BSI Hong Kong and VP of Standards, remarked, “We commend Ribose for its commitment to the highest levels of corporate governance. Standards are designed to level the playing field, and Ribose’s numerous achievements in certification attest that smaller businesses can indeed compete against larger organizations by building upon standards.”

Mr. Herve added, “Management systems help companies get more from their business, and integrating these management systems allows them to realize even greater benefits without additional investment of time or money. PAS 99 provides a framework for the most streamlined method to achieve this goal. We congratulate Ribose on being the first company to integrate seven management systems under PAS 99, setting a strong example for the industry to follow.”

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About Ribose

Ribose is a cloud collaboration platform that makes working together easy and fun while keeping your data safe. As the world’s first cloud service provider certified to MTCS (Multi-Tier Cloud Security), CSA STAR Attestation, CSA STAR Certification (Cloud Controls Matrix, CCM 3.0.1) and the first Software-as-a-Service platform to complete the CSA C-STAR Assessment, Ribose has been consistently awarded the industry's highest cloud security ratings year after year: the highest security tier, Level 3, in MTCS and the highest maturity level, Gold, in STAR Certification.

Ribose is also certified to ISO 9001, ISO 14001, OHSAS 18001, ISO/IEC 20000, ISO 22301, ISO/IEC 27001, ISO 50001, PAS 99, Cyber Essentials Plus, CDSA Content Protection Security (CPS) and AICPA Service Organization Control (SOC) standards, and approved by the UK Government’s G-Cloud program for government use.

Ribose is free to use: ribose.com.

About BSI

BSI (British Standards Institution) equips businesses with the necessary solutions to turn standards of best practice into habits of excellence. As the world’s first National Standards Body and a founding member of the International Organization for Standardization (ISO), BSI is responsible for originating many of the world’s most commonly used management systems standards and publishes over 2,700 standards annually.

Independently assessed and accredited globally by ANAB (ANSI-ASQ National Accreditation Board) and by over 26 other accreditation bodies around the world including UKAS (United Kingdom Accreditation Service), BSI is globally recognized as a champion of best practice.

For more information, please visit: bsigroup.com.

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Ribose becomes first cloud service provider outside Mainland China to complete CSA C-STAR Assessment on cloud security

24 June 2015 – Hong Kong / Guangzhou – Ribose has become the first cloud service provider (CSP) outside Mainland China to complete the Cloud Security Alliance’s (CSA) C-STAR Assessment, a newly established cloud security certification scheme with a focus on Greater China.

With this latest achievement, Ribose has become one of the first organizations – and the first Software-as-a-Service CSP – certified to C-STAR Assessment, and the world’s only CSP compliant to all three of CSA’s globally recognized cloud assurance programs in the Security, Trust and Assurance Registry (STAR) family: STAR Attestation, STAR Certification, and C-STAR Assessment.

C-STAR Assessment was jointly developed by the CSA and CEPREI Certification Body as a China-focused cloud security certification that harmonizes CSA’s Cloud Controls Matrix (CCM) with Chinese national standards. As a rigorous third-party assessment of a CSP’s security management, C-STAR Assessment aligns to Chinese information security requirements compliant to the following standards:

Raising the bar on established international standards, C-STAR Assessment consists of additional control requirements to those of STAR Certification and STAR Attestation, requiring 29 supplementary security and privacy controls on top of CCM 3.0.1. In particular, it requires organizations to respect and protect users’ privacy in accordance with internationally accepted privacy principles, as well as Chinese and international privacy laws and regulations, with explicit requirements on the personal-identifiable information (PII) lifecycle and risk assessments on PII.

Ribose was invited by the CSA and CEPREI to participate in the C-STAR Assessment pilot scheme based on its past participation in CSA STAR – as well as its previous collaboration with CEPREI in becoming the first CSP to complete the Hong Kong / Guangdong Cloud Security Assessment Scheme (HK/GD CSAC) pilot. Stemming from its involvement in the pilot scheme, Ribose assisted in translating C-STAR documentation and controls into English and providing feedback to the C-STAR scheme.

According to Jim Reavis, Co-founder and CEO of CSA, “We congratulate Ribose on becoming the first Cloud Service Provider outside Mainland China to complete the CSA C-STAR Assessment. As a pioneer in cloud security, Ribose has unquestionably demonstrated that Chinese and international cloud security standards are fully compatible. As the world's first CSP simultaneously certified to all three of our globally recognized assurance programs: STAR Attestation, STAR Certification, and C-STAR Assessment, Ribose has reinforced their commitment to protecting users by demonstrating their practices are triple-assured through independent validation. They definitely stand among industry role models for cloud security practices.”

“We believe C-STAR represents strong security assurance for cloud users,” said Aloysius Cheang, Managing Director APAC and the head of Standards Secretariat for the Cloud Security Alliance. “The certification process allows CSPs to simultaneously align to both international and Chinese standards, while achieving operational excellence through alignment of best practices and improved transparency. Using the CSA C-STAR Assessment, CSPs will be able to give customers greater peace of mind and a better understanding of their security management procedures.”

Mr. Zhao Guoxiang, Managing Director of CEPREI, China’s national certification body, explained, “C-STAR allows Chinese CSPs to demonstrate their commitment to cloud security, while also allowing foreign CSPs to demonstrate compliance with Chinese standards and regulations – giving them a competitive edge over other CSPs seeking to expand their operations in China. As China’s first internationally aligned cloud security assessment, C-STAR is being adopted by leading corporations including Ribose, Huawei and Bluedon – and has generated international interest from the cloud computing industry, demonstrating that Chinese and international cloud security standards are compatible and complementary.

“We would like to thank CEPREI and CSA for inviting Ribose to join the C-STAR pilot program,” said Ronald Tse, founder of Ribose. “In recent years, Asia has been a forerunner in the development of cloud security standards – with new standards being developed in Singapore, Hong Kong, Guangdong and now C-STAR, which is a nationwide Chinese standard. Based in Asia, Ribose was the first CSP to achieve Singapore’s Multi-Tier Cloud Security (MTCS, SS 584:2013) certification, where we achieved the highest security level, Level 3. We were also the first CSP to complete the HK CSAC scheme, as well as the first CSP outside mainland China to complete the C-STAR Assessment.”

Tse continued, “Ribose respects the development of regional cloud assessment schemes as each country has different cloud security requirements. Our platform is certified to multiple national, regional and international standards because we are committed to our users – wherever they are based. The need to collaborate is natural and universal.”

“Therefore, Ribose has adopted and advocates a ‘highest-bar’ approach to cloud security. By ensuring our cloud security meets the most stringent specified requirements, we are able to provide a higher level of security for all users,” concluded Tse. “Completing the C-STAR Assessment provides our international users with the benefit of tighter security oversight for greater peace of mind in working with colleagues around the globe.”

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About Ribose

Ribose is a cloud collaboration platform that makes working together easy and fun while keeping your data safe. As the world’s first cloud service provider certified to MTCS (Multi-Tier Cloud Security), CSA STAR Attestation, CSA STAR Certification (Cloud Controls Matrix, CCM 3.0.1) and the first Software-as-a-Service platform to complete the CSA C-STAR Assessment, Ribose has been consistently awarded the industry's highest cloud security ratings year after year: the highest security tier, Level 3, in MTCS and the highest maturity level, Gold, in STAR Certification.

Ribose is also certified to ISO 9001, ISO 14001, OHSAS 18001, ISO/IEC 20000, ISO 22301, ISO/IEC 27001, ISO 50001, PAS 99, Cyber Essentials Plus, CDSA Content Protection Security (CPS) and AICPA Service Organization Control (SOC) standards, and approved by the UK Government’s G-Cloud program for government use.

Ribose is free to use: ribose.com.

About The Cloud Security Alliance

The Cloud Security Alliance (CSA) is the world’s leading organization dedicated to defining and raising awareness of best practices to help ensure a secure cloud computing environment. CSA harnesses the subject matter expertise of industry practitioners, associations, governments, and its corporate and individual members to offer cloud security-specific research, education, certification, events and products. CSA’s activities, knowledge and extensive network benefit the entire community impacted by the cloud — from providers and customers, to governments, entrepreneurs and the assurance industry — and provide a forum through which diverse parties can work together to create and maintain a trusted cloud ecosystem. CSA has developed the definitive best practices for the industry, including the “Security Guidance for Critical Areas of Focus in Cloud Computing”, the “Cloud Controls Matrix”, “Top Threats to Cloud Computing” and 50 other cloud security research artifacts.

For further information, visit us at www.cloudsecurityalliance.org.

About CEPREI Certification Body

CEPREI Certification Body is the leading third-party certification body in China, having first introduced the concept of certification to China in 1979. Originating from the Inspection Division of the China Electronic Product Reliability and Environmental Research Institute (the Fifth Electronics Research Institute of the Ministry of Industry and Information Technology), the nation’s first scientific research organization engaging in product quality and reliability research, CEPREI operates in multiple jurisdictions around the world.

Accredited by CNAS (China National Accreditation Service), ANAB (ANSI-ASQ National Accreditation Board) and APMG International, its clients are well assured that their certifications are recognized worldwide.

For more information please visit: ceprei.org

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