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Our commitment to quality

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In line with our practice with for achieving better transparency, this is our quality policy for your reading pleasure. These policies will be moved into a separate, permanent section on our public site soon.

Quality of products and services define the success of Ribose through building its integrity and reputation. We have implemented a Quality Management System compliant to ISO 9001:2015 to achieve these goals in a systematic manner.

This policy defines quality requirements that all firm personnel shall adhere to, including staff, contractors, and people working on behalf of Ribose:

  1. We are committed to conform with subscribed quality standards and maintain our certifications regarding quality.

  2. Work closely with customers and suppliers to establish and implement the highest quality standards to meet customer requirements.

  3. The Quality manager is responsible to enforce compliance with this and all quality related policies, and ensure that internal audit mechanisms exist to monitor and measure compliance with this policy.

  4. All personnel must strive to continually improve the quality profile of the firm.

  5. Every functional area should perform the following duties as applicable in their domain:

    • define quality objectives

    • carry out risk assessments and risk treatments

    • ensure quality controls are effectively maintained

    • implement programs to measure objective performance and continual improvement

    • conform with quality standards subscribed by the firm

    • adapt a strong customer focus by ensuring customer requirements and applicable statutory and regulatory requirements are determined and met; continuously evaluate and address risks and opportunities that can affect product or service quality and customer satisfaction; and strive to enhance customer satisfaction